APA-Zitierstil (7. Ausg.)

Shaw, J. C. (1990). The service focus. Developing winning game plans for service companies ([1st ed.].). D. Jones-Irwin.

Chicago-Zitierstil (17. Ausg.)

Shaw, John Clark. The Service Focus. Developing Winning Game Plans for Service Companies. [1st ed.]. Homewood: D. Jones-Irwin, 1990.

MLA-Zitierstil (9. Ausg.)

Shaw, John Clark. The Service Focus. Developing Winning Game Plans for Service Companies. [1st ed.]. D. Jones-Irwin, 1990.