Parametric and Nonparametric Statistics for Sample Surveys and Customer Satisfaction Data

This book deals with problems related to the evaluation of customer satisfaction in very different contexts and ways. Often satisfaction about a product or service is investigated through suitable surveys which try to capture the satisfaction about several partial aspects which characterize the perc...

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Hlavný autor: Arboretti, Rosa (Autor)
Médium: Elektronický zdroj E-kniha
Jazyk:English
Vydavateľské údaje: Cham : Springer International Publishing, 2018.
Vydanie:1st ed. 2018.
Edícia:SpringerBriefs in Statistics,
Predmet:
Statistics .
Mathematical statistics.
Computer mathematics.
ISBN:9783319917405
ISSN:2191-544X
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Obsah:
  • Chapter 1. The CUB models
  • Chapter 2. Customer satisfaction heterogeneity
  • Chapter 3. Ranking multivariate populations
  • Chapter 4. Composite indicators and satisfaction profiles
  • Chapter 5. Analyzing Survey Data Using Multivariate Rank-Based Inference.

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