APA (7th ed.) Citation

Oakland, J. S. (1989). Total quality management: Proceedings of the 2nd internat. conf., London, UK, 14 - 15 June 1989. IFS Publications.

Chicago Style (17th ed.) Citation

Oakland, J. S. Total Quality Management: Proceedings of the 2nd Internat. Conf., London, UK, 14 - 15 June 1989. Kempston: IFS Publications, 1989.

MLA (9th ed.) Citation

Oakland, J. S. Total Quality Management: Proceedings of the 2nd Internat. Conf., London, UK, 14 - 15 June 1989. IFS Publications, 1989.