Dynamic Innovation in Outsourcing Theories, Cases and Practices /
This book is a guide for achieving innovation through outsourcing. Unpacking the various challenges faced by client firms and suppliers, the authors take the reader through the innovation lifecycle and devise a clear plan to achieve valuable results. Offering practical frameworks and tools to ensure...
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| Format: | Elektronisch E-Book |
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| Sprache: | Englisch |
| Veröffentlicht: |
Cham :
Springer International Publishing,
2018.
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| Ausgabe: | 1st ed. 2018. |
| Schriftenreihe: | Technology, Work and Globalization
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| Schlagworte: | |
| ISBN: | 9783319753522 |
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Inhaltsangabe:
- Part I Introduction
- 1 Why Innovation and Why Now?
- Part II Managing Outsourcing: Towards Dynamic Innovation
- 2 Outsourcing Reframed: Delivering on Collaborative Innovation
- 3 Strange Bedfellows No More: Researching Business Process Outsourcing and Dynamic Innovation
- 4 What Client Firms Want and Are Willing to Do to Achieve Innovation from Their Suppliers: Insights from the Nordic, Italian, and British Outsourcing Sectors
- 5 Relational and Contractual Governance for Innovation
- 6 Innovation: Where Do Consultants Fit In?
- Part III The New Outsourcing-Cloud and Service Automation
- 7 Cloud Computing as Innovation: Cases and Practices
- 8 Innovating Customer Relationship Management Cloud Services at Standard Chartered Bank
- 9 Innovating in Service: The Role and Management of Automation.