Service Quality in Indian Hospitals Perspectives from an Emerging Market /

This book offers an elaborate and empirical look at service quality of hospitals in the emerging market of India. The poor quality of service is a major issue in a large number of hospitals (particularly in government hospitals), which forces patients to opt for private hospitals that are generally...

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Bibliographische Detailangaben
1. Verfasser: Mohapatra, Sanjay (VerfasserIn)
Format: Elektronisch E-Book
Sprache:Englisch
Veröffentlicht: Cham : Springer International Publishing, 2018.
Ausgabe:1st ed. 2018.
Schriftenreihe:Advances in Theory and Practice of Emerging Markets,
Schlagworte:
Health care management.
Health services administration.
Globalization.
Markets.
Medical care.
Public health.
ISBN:9783319678887
ISSN:2522-5006
Online-Zugang: Volltext
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Inhaltsangabe:
  • Chapter 1. Introduction
  • Chapter 2. Literature Review
  • Chapter 3. Research Gap, Objectives and Scope
  • Chapter 4. Methodology
  • Chapter 5. Analysis of Demographic Indices
  • Chapter 6. Developing a Causal Model using SEM
  • Chapter 7. Developing A Classification Model using ANN
  • Chapter 8. Developing a Classification Model using SVM
  • Chapter 9. Summary and Conclusion.

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