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End Users' Perception on an AI Chatbot in a Snus Cessation Mobile Application

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Titel: End Users' Perception on an AI Chatbot in a Snus Cessation Mobile Application
Autoren: Citoler, Alba Puyuelo, Lee, Eunji, 1980
Quelle: 20th World Congress on Medical and Health Informatics, MEDINFO 2025, Taipei, Taiwan Studies in Health Technology and Informatics. 329:1271-1275
Schlagwörter: mobile health application, artificial intelligence chatbot, conversational artificial intelligence, mental health, Snus cessation, virtual therapist, addiction
Beschreibung: This study examines end-user perceptions of an AI chatbot as a virtual therapist through a design study of ExSnus, a prototype of a mobile health application designed to assist users in quitting snus. ExSnus includes features such as a forum to share experiences of the users' quitting journeys, and an AI chatbot that offers personalized advice and support. An interview study conducted after a usability test with university students revealed mixed opinions on the chatbot's role. While some participants valued its privacy and tailored interactions, others preferred the forum for its human connection. The findings also highlighted a preference for text over voice. These results show the challenges and opportunities of integrating AI chatbots in mental healthcare, highlighting the importance of considering users' opinions when implementing AI in therapeutic contexts.
Dateibeschreibung: electronic
Zugangs-URL: https://research.chalmers.se/publication/547955
https://research.chalmers.se/publication/547955/file/547955_Fulltext.pdf
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  Label: Title
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  Data: End Users' Perception on an AI Chatbot in a Snus Cessation Mobile Application
– Name: Author
  Label: Authors
  Group: Au
  Data: <searchLink fieldCode="AR" term="%22Citoler%2C+Alba+Puyuelo%22">Citoler, Alba Puyuelo</searchLink><br /><searchLink fieldCode="AR" term="%22Lee%2C+Eunji%22">Lee, Eunji</searchLink>, 1980
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  Data: <i>20th World Congress on Medical and Health Informatics, MEDINFO 2025, Taipei, Taiwan Studies in Health Technology and Informatics</i>. 329:1271-1275
– Name: Subject
  Label: Subject Terms
  Group: Su
  Data: <searchLink fieldCode="DE" term="%22mobile+health+application%22">mobile health application</searchLink><br /><searchLink fieldCode="DE" term="%22artificial+intelligence+chatbot%22">artificial intelligence chatbot</searchLink><br /><searchLink fieldCode="DE" term="%22conversational+artificial+intelligence%22">conversational artificial intelligence</searchLink><br /><searchLink fieldCode="DE" term="%22mental+health%22">mental health</searchLink><br /><searchLink fieldCode="DE" term="%22Snus+cessation%22">Snus cessation</searchLink><br /><searchLink fieldCode="DE" term="%22virtual+therapist%22">virtual therapist</searchLink><br /><searchLink fieldCode="DE" term="%22addiction%22">addiction</searchLink>
– Name: Abstract
  Label: Description
  Group: Ab
  Data: This study examines end-user perceptions of an AI chatbot as a virtual therapist through a design study of ExSnus, a prototype of a mobile health application designed to assist users in quitting snus. ExSnus includes features such as a forum to share experiences of the users' quitting journeys, and an AI chatbot that offers personalized advice and support. An interview study conducted after a usability test with university students revealed mixed opinions on the chatbot's role. While some participants valued its privacy and tailored interactions, others preferred the forum for its human connection. The findings also highlighted a preference for text over voice. These results show the challenges and opportunities of integrating AI chatbots in mental healthcare, highlighting the importance of considering users' opinions when implementing AI in therapeutic contexts.
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RecordInfo BibRecord:
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      – Type: doi
        Value: 10.3233/SHTI251043
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      – Text: English
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        PageCount: 5
        StartPage: 1271
    Subjects:
      – SubjectFull: mobile health application
        Type: general
      – SubjectFull: artificial intelligence chatbot
        Type: general
      – SubjectFull: conversational artificial intelligence
        Type: general
      – SubjectFull: mental health
        Type: general
      – SubjectFull: Snus cessation
        Type: general
      – SubjectFull: virtual therapist
        Type: general
      – SubjectFull: addiction
        Type: general
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      – TitleFull: End Users' Perception on an AI Chatbot in a Snus Cessation Mobile Application
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          Name:
            NameFull: Citoler, Alba Puyuelo
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            NameFull: Lee, Eunji
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          Dates:
            – D: 01
              M: 01
              Type: published
              Y: 2025
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              Value: 329
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            – TitleFull: 20th World Congress on Medical and Health Informatics, MEDINFO 2025, Taipei, Taiwan Studies in Health Technology and Informatics
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