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Managing Knowledge Transfer in a Team: Insights from a Public Sector Project

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Názov: Managing Knowledge Transfer in a Team: Insights from a Public Sector Project
Autori: Paolo Canonico, Vincenza Esposito, Mario Pezzillo Iacono, Ernesto De Nito, Marcello Martinez
Informácie o vydavateľovi: Institute of Knowledge Asset Management (IKAM), 2023.
Rok vydania: 2023
Predmety: 9. Industry and infrastructure, Digital Transformation, Project, Knowledge, brokering, 16. Peace & justice
Popis: This paper deals with a case of organisational change triggered by a process of digital transformation. It describes the management of change activated in the Supreme Court of Cassation in Italy. The project involved different actors and one of the main criticalities to deal with was the need of communication among people with different background and languages. We analysed how external consultants acted as knowledge brokers to facilitate the knowledge transfer process in a team. The consultants acted in facilitating the alignment of different languages and lenses using visualising tools and focusing on boundary-spanning activities
Druh dokumentu: Part of book or chapter of book
Jazyk: English
Prístupová URL adresa: https://hdl.handle.net/11591/505968
Prístupové číslo: edsair.od......3977..7b369670592682a4b6bf84ea36ef3a35
Databáza: OpenAIRE
Popis
Abstrakt:This paper deals with a case of organisational change triggered by a process of digital transformation. It describes the management of change activated in the Supreme Court of Cassation in Italy. The project involved different actors and one of the main criticalities to deal with was the need of communication among people with different background and languages. We analysed how external consultants acted as knowledge brokers to facilitate the knowledge transfer process in a team. The consultants acted in facilitating the alignment of different languages and lenses using visualising tools and focusing on boundary-spanning activities