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Managing Knowledge Transfer in a Team: Insights from a Public Sector Project

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Bibliographic Details
Title: Managing Knowledge Transfer in a Team: Insights from a Public Sector Project
Authors: Paolo Canonico, Vincenza Esposito, Mario Pezzillo Iacono, Ernesto De Nito, Marcello Martinez
Publisher Information: Institute of Knowledge Asset Management (IKAM), 2023.
Publication Year: 2023
Subject Terms: 9. Industry and infrastructure, Digital Transformation, Project, Knowledge, brokering, 16. Peace & justice
Description: This paper deals with a case of organisational change triggered by a process of digital transformation. It describes the management of change activated in the Supreme Court of Cassation in Italy. The project involved different actors and one of the main criticalities to deal with was the need of communication among people with different background and languages. We analysed how external consultants acted as knowledge brokers to facilitate the knowledge transfer process in a team. The consultants acted in facilitating the alignment of different languages and lenses using visualising tools and focusing on boundary-spanning activities
Document Type: Part of book or chapter of book
Language: English
Access URL: https://hdl.handle.net/11591/505968
Accession Number: edsair.od......3977..7b369670592682a4b6bf84ea36ef3a35
Database: OpenAIRE
Description
Abstract:This paper deals with a case of organisational change triggered by a process of digital transformation. It describes the management of change activated in the Supreme Court of Cassation in Italy. The project involved different actors and one of the main criticalities to deal with was the need of communication among people with different background and languages. We analysed how external consultants acted as knowledge brokers to facilitate the knowledge transfer process in a team. The consultants acted in facilitating the alignment of different languages and lenses using visualising tools and focusing on boundary-spanning activities