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Software quality: Application of a process model for quality-in-use assessment

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Title: Software quality: Application of a process model for quality-in-use assessment
Authors: Leonice Souza-Pereira, Nuno Pombo, Sofia Ouhbi
Source: Journal of King Saud University: Computer and Information Sciences, Vol 34, Iss 7, Pp 4626-4634 (2022)
Publisher Information: Springer Science and Business Media LLC, 2022.
Publication Year: 2022
Subject Terms: Quality measures, Electronic computers. Computer science, Clinical Decision Support Systems (CDSS), 05 social sciences, 0202 electrical engineering, electronic engineering, information engineering, Quality in use, Evaluation Model, ISO-IEC 25022, QA75.5-76.95, 02 engineering and technology, Software quality assessment, 0503 education
Description: Quality-in-use characteristics can be measured to assess the quality of the software and even point out problems in its production since they reflect the quality of the system perceived by the end-users identified in the running systems. Measuring such characteristics is a way of verifying that the software meets the requirements and expectations of the interested parties.This study presents the validation of a process model for the evaluation of the quality-in-use characteristics of a system. The model works with the identification and measurement of important characteristics of the system to determine the quality of the software, and thus identify potential problems that may inhibit its use.We applied our process model in a clinical decision support system in the oncology field using a questionnaire for gathering data for the measurement. The questionnaire mainly sought to identify user satisfaction with the use of the software, and the answers permitted us to measure the quality-in-use characteristics of the system.Our experiments revealed the adequacy of our evaluation process model and the evaluated CDSS reached a score of 71.35, which is advantageous according to our standard of measures and meets the expectations of users.
Document Type: Article
Language: English
ISSN: 1319-1578
DOI: 10.1016/j.jksuci.2022.03.031
Access URL: https://doaj.org/article/0bc8960e6871487aa0244c5e063c0627
Rights: CC BY NC ND
Accession Number: edsair.doi.dedup.....c438a3aebfd251f14a13392684cae2b8
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  Data: Quality-in-use characteristics can be measured to assess the quality of the software and even point out problems in its production since they reflect the quality of the system perceived by the end-users identified in the running systems. Measuring such characteristics is a way of verifying that the software meets the requirements and expectations of the interested parties.This study presents the validation of a process model for the evaluation of the quality-in-use characteristics of a system. The model works with the identification and measurement of important characteristics of the system to determine the quality of the software, and thus identify potential problems that may inhibit its use.We applied our process model in a clinical decision support system in the oncology field using a questionnaire for gathering data for the measurement. The questionnaire mainly sought to identify user satisfaction with the use of the software, and the answers permitted us to measure the quality-in-use characteristics of the system.Our experiments revealed the adequacy of our evaluation process model and the evaluated CDSS reached a score of 71.35, which is advantageous according to our standard of measures and meets the expectations of users.
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      – SubjectFull: Quality measures
        Type: general
      – SubjectFull: Electronic computers. Computer science
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      – SubjectFull: Clinical Decision Support Systems (CDSS)
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      – SubjectFull: ISO-IEC 25022
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      – SubjectFull: Software quality assessment
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      – SubjectFull: 0503 education
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      – TitleFull: Software quality: Application of a process model for quality-in-use assessment
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