Zobraziť v EDS

Transforming boundaries: how does ChatGPT change knowledge work?

Uložené v:
Podrobná bibliografia
Názov: Transforming boundaries: how does ChatGPT change knowledge work?
Autori: Ritala Paavo, Ramaul Laavanya, Ruokonen Mika
Zdroj: Journal of Business Strategy. 45:214-220
Informácie o vydavateľovi: Emerald, 2023.
Rok vydania: 2023
Predmety: 0502 economics and business, 05 social sciences
Popis: Purpose This paper aims to demonstrate how the new generative artificial intelligence (AI) tool ChatGPT changes knowledge work for individuals and what are the implications of this change for companies. Design/methodology/approach Based on 22 interviews from informants across different industries, the authors conducted an inductive analysis on the use and utility of ChatGPT in knowledge work. Based on this initial analysis, they discovered different ways in which ChatGPT either augments human agency, makes it redundant or lacks capability in that regard. Findings The authors develop a 2 × 2 framework of algorithmic assistance, which demonstrates four ways in which ChatGPT (and generative AI in general) interacts with knowledge workers, depending on the usefulness of ChatGPT in particular tasks and the type of the task (routine vs creative). Practical implications Based on the insights from the interviews, the authors propose a set of actionable questions for individual knowledge workers and companies from four viewpoints: skills and capabilities; team structure and workflow coordination; culture and mindset; and business model innovation. Originality/value To the best of the authors’ knowledge, this study is among the first to identify and analyze the use of ChatGPT by knowledge workers across different industries.
Druh dokumentu: Article
Jazyk: English
ISSN: 0275-6668
DOI: 10.1108/jbs-05-2023-0094
Rights: Emerald Insight Site Policies
Prístupové číslo: edsair.doi.dedup.....543288321c2d1d3e7b40191ce4283d1c
Databáza: OpenAIRE
FullText Text:
  Availability: 0
CustomLinks:
  – Url: https://resolver.ebscohost.com/openurl?sid=EBSCO:edsair&genre=article&issn=02756668&ISBN=&volume=45&issue=&date=20230704&spage=214&pages=214-220&title=Journal of Business Strategy&atitle=Transforming%20boundaries%3A%20how%20does%20ChatGPT%20change%20knowledge%20work%3F&aulast=Ritala%20Paavo&id=DOI:10.1108/jbs-05-2023-0094
    Name: Full Text Finder
    Category: fullText
    Text: Full Text Finder
    Icon: https://imageserver.ebscohost.com/branding/images/FTF.gif
    MouseOverText: Full Text Finder
  – Url: https://www.webofscience.com/api/gateway?GWVersion=2&SrcApp=EBSCO&SrcAuth=EBSCO&DestApp=WOS&ServiceName=TransferToWoS&DestLinkType=GeneralSearchSummary&Func=Links&author=Paavo%20R
    Name: ISI
    Category: fullText
    Text: Nájsť tento článok vo Web of Science
    Icon: https://imagesrvr.epnet.com/ls/20docs.gif
    MouseOverText: Nájsť tento článok vo Web of Science
Header DbId: edsair
DbLabel: OpenAIRE
An: edsair.doi.dedup.....543288321c2d1d3e7b40191ce4283d1c
RelevancyScore: 948
AccessLevel: 3
PubType: Academic Journal
PubTypeId: academicJournal
PreciseRelevancyScore: 947.625915527344
IllustrationInfo
Items – Name: Title
  Label: Title
  Group: Ti
  Data: Transforming boundaries: how does ChatGPT change knowledge work?
– Name: Author
  Label: Authors
  Group: Au
  Data: <searchLink fieldCode="AR" term="%22Ritala+Paavo%22">Ritala Paavo</searchLink><br /><searchLink fieldCode="AR" term="%22Ramaul+Laavanya%22">Ramaul Laavanya</searchLink><br /><searchLink fieldCode="AR" term="%22Ruokonen+Mika%22">Ruokonen Mika</searchLink>
– Name: TitleSource
  Label: Source
  Group: Src
  Data: <i>Journal of Business Strategy</i>. 45:214-220
– Name: Publisher
  Label: Publisher Information
  Group: PubInfo
  Data: Emerald, 2023.
– Name: DatePubCY
  Label: Publication Year
  Group: Date
  Data: 2023
– Name: Subject
  Label: Subject Terms
  Group: Su
  Data: <searchLink fieldCode="DE" term="%220502+economics+and+business%22">0502 economics and business</searchLink><br /><searchLink fieldCode="DE" term="%2205+social+sciences%22">05 social sciences</searchLink>
– Name: Abstract
  Label: Description
  Group: Ab
  Data: Purpose This paper aims to demonstrate how the new generative artificial intelligence (AI) tool ChatGPT changes knowledge work for individuals and what are the implications of this change for companies. Design/methodology/approach Based on 22 interviews from informants across different industries, the authors conducted an inductive analysis on the use and utility of ChatGPT in knowledge work. Based on this initial analysis, they discovered different ways in which ChatGPT either augments human agency, makes it redundant or lacks capability in that regard. Findings The authors develop a 2 × 2 framework of algorithmic assistance, which demonstrates four ways in which ChatGPT (and generative AI in general) interacts with knowledge workers, depending on the usefulness of ChatGPT in particular tasks and the type of the task (routine vs creative). Practical implications Based on the insights from the interviews, the authors propose a set of actionable questions for individual knowledge workers and companies from four viewpoints: skills and capabilities; team structure and workflow coordination; culture and mindset; and business model innovation. Originality/value To the best of the authors’ knowledge, this study is among the first to identify and analyze the use of ChatGPT by knowledge workers across different industries.
– Name: TypeDocument
  Label: Document Type
  Group: TypDoc
  Data: Article
– Name: Language
  Label: Language
  Group: Lang
  Data: English
– Name: ISSN
  Label: ISSN
  Group: ISSN
  Data: 0275-6668
– Name: DOI
  Label: DOI
  Group: ID
  Data: 10.1108/jbs-05-2023-0094
– Name: Copyright
  Label: Rights
  Group: Cpyrght
  Data: Emerald Insight Site Policies
– Name: AN
  Label: Accession Number
  Group: ID
  Data: edsair.doi.dedup.....543288321c2d1d3e7b40191ce4283d1c
PLink https://erproxy.cvtisr.sk/sfx/access?url=https://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=edsair&AN=edsair.doi.dedup.....543288321c2d1d3e7b40191ce4283d1c
RecordInfo BibRecord:
  BibEntity:
    Identifiers:
      – Type: doi
        Value: 10.1108/jbs-05-2023-0094
    Languages:
      – Text: English
    PhysicalDescription:
      Pagination:
        PageCount: 7
        StartPage: 214
    Subjects:
      – SubjectFull: 0502 economics and business
        Type: general
      – SubjectFull: 05 social sciences
        Type: general
    Titles:
      – TitleFull: Transforming boundaries: how does ChatGPT change knowledge work?
        Type: main
  BibRelationships:
    HasContributorRelationships:
      – PersonEntity:
          Name:
            NameFull: Ritala Paavo
      – PersonEntity:
          Name:
            NameFull: Ramaul Laavanya
      – PersonEntity:
          Name:
            NameFull: Ruokonen Mika
    IsPartOfRelationships:
      – BibEntity:
          Dates:
            – D: 04
              M: 07
              Type: published
              Y: 2023
          Identifiers:
            – Type: issn-print
              Value: 02756668
            – Type: issn-locals
              Value: edsair
            – Type: issn-locals
              Value: edsairFT
          Numbering:
            – Type: volume
              Value: 45
          Titles:
            – TitleFull: Journal of Business Strategy
              Type: main
ResultId 1