Yhteiskehittäminen ja arvontuottaminen teknologisoituvassa tietotyössä: hallinnon tukitoiminnot avainroolissa: Towards sustainable value co-creation in administrative knowledge work in the era of tech
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| Title: | Yhteiskehittäminen ja arvontuottaminen teknologisoituvassa tietotyössä: hallinnon tukitoiminnot avainroolissa: Towards sustainable value co-creation in administrative knowledge work in the era of tech |
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| Authors: | Kärnä, Eija, Humala, Iris, Lahtinen, Anna, Drake, Merja |
| Source: | Hallinnon Tutkimus; Vol. 44 No. 2 (2025): Hallinnon Tutkimus Hallinnon Tutkimus; Vol 44 Nro 2 (2025): Hallinnon Tutkimus |
| Publisher Information: | Hallinnon Tutkimus Seura, 2025. |
| Publication Year: | 2025 |
| Subject Terms: | co-creation model, technological transformation, Knowledge work, administrative knowledge workers, value co-creation |
| Description: | Sustainable development of work processes using AI and robotics to their full potential in organizations demands a multilevel approach and co-creation efforts. The role of knowledge workers in administrative support functions implementing new technologies was studied and developed in a multi-method longitudinal research project (2021-2022). The theoretical framework builds on the knowledge worker’s individual and collective professional agency in these changes. Agency is explored from the perspectives of value co-creation. The data for this article was collected through a series of workshops as participative research in a large municipal organization. The results indicated that the identity of an administrative knowledge worker in support functions builds on helping the organization in its endeavors entailing in principle a positive attitude and adaptation to technological changes at work. Their potential is obvious in implementing new technologies, but encouragement, support and facilitation are needed to develop cross-functional value co-creation practices with stakeholders. |
| Document Type: | Article |
| File Description: | application/pdf |
| Language: | Finnish |
| DOI: | 10.37450/ht.142611 |
| Access URL: | https://journal.fi/hallinnontutkimus/article/view/142611 |
| Accession Number: | edsair.a89337edbe55..a9d57496a2ee865d451e9acf36de639b |
| Database: | OpenAIRE |
Nájsť tento článok vo Web of Science | Abstract: | Sustainable development of work processes using AI and robotics to their full potential in organizations demands a multilevel approach and co-creation efforts. The role of knowledge workers in administrative support functions implementing new technologies was studied and developed in a multi-method longitudinal research project (2021-2022). The theoretical framework builds on the knowledge worker’s individual and collective professional agency in these changes. Agency is explored from the perspectives of value co-creation. The data for this article was collected through a series of workshops as participative research in a large municipal organization. The results indicated that the identity of an administrative knowledge worker in support functions builds on helping the organization in its endeavors entailing in principle a positive attitude and adaptation to technological changes at work. Their potential is obvious in implementing new technologies, but encouragement, support and facilitation are needed to develop cross-functional value co-creation practices with stakeholders. |
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| DOI: | 10.37450/ht.142611 |