The Influence of Economic Literacy and Service Orientation on Job Satisfaction of Financial Institution Employees in West Java.
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| Title: | The Influence of Economic Literacy and Service Orientation on Job Satisfaction of Financial Institution Employees in West Java. |
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| Authors: | Zulganef, Rahmatika, Meilani Dewi, Swastika, Lika, Hidayat, Muhammad Ramdan, Putra, Rhialdi Pratama, Amaliah, Mariyatu |
| Source: | Central Asia & the Caucasus (14046091); 2022, Vol. 23 Issue 1, p417-431, 15p |
| Subject Terms: | JOB satisfaction, FINANCIAL literacy, FINANCIAL institutions, LITERACY, HUMAN resources departments, CUSTOMER satisfaction, ARTIFICIAL intelligence |
| Geographic Terms: | JAWA Barat (Indonesia), INDONESIA |
| Abstract: | The current economic and technological conditions make human resources in Indonesia have to compete with other humans or with robots (Artificial Intelligence). This study examines human resources who work or struggle in financial services. Referring to previous research, there are three essential variables in analyzing the role of HR in financial service companies, namely financial literacy, service orientation, and job satisfaction. that chose job satisfaction because some literature shows that if employees of a company are satisfied with their work, it will affect customer satisfaction. Who chose service orientation because HR in a service company must have a service orientation (service) to satisfy customers. The last variable is economic literacy because the company's performance will depend on the knowledge capabilities of its human resources, especially in economics. [ABSTRACT FROM AUTHOR] |
| Copyright of Central Asia & the Caucasus (14046091) is the property of Ninety Nine Publications and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.) | |
| Database: | Complementary Index |
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