Search Results - "Quality of service"

Perception of Veterinarians towards the Services Rendered by Animal Husbandry Assistants through Farmers Assurance Centers (Rythu Bharosa Kendras).

Authors: Katti, Ranjani Priya Pulla, Sireesha Bodapati, Subrahmanyeswari et al.

Source: Indian Journal of Veterinary Sciences & Biotechnology. Jul/Aug2025, Vol. 21 Issue 4, p109-112. 4p.

Subjects: Veterinarians, Quality of service, Veterinary services, Livestock farms, Animal health technicians, Sensory perception, Capacity building, Veterinary nursing

Geographic Terms: Andhra Pradesh (India), India

What Are the Concerns of Consumers Regarding Omnichannel Service? A Sentiment Analysis of Customer Mobile Reviews.

Authors: Wang, Li Gong, Siyu

Source: International Journal of Consumer Studies. Nov2025, Vol. 49 Issue 6, p1-26. 26p.

Subject Terms: *CUSTOMER experience, *QUALITY of service, *CONSUMERS' reviews, *RETAIL industry, *CUSTOMER feedback, *SENTIMENT analysis, DIGITAL technology

Vady prohlášení odráze aobstarání výkonu hlavních činností.

Authors: Kášová, Eva

Source: Právo v Přepravě a Zasilatelství. 2025, Issue 4, p41-44. 4p.

Subject Terms: *GOVERNMENT purchasing, *QUALITY of service

STRENGTHEN SERVICE QUALITY ENHANCE CUSTOMER SATISFACTION AND LEISURE BENEFITS IN THE TOURISM INDUSTRY.

Authors: Ying-Yen, Liu^1,2,3 cjcuyyliu@gmail.com

Source: International Journal of Organizational Innovation. Oct2025, Vol. 18 Issue 2, p130-141. 12p.

Subject Terms: *QUALITY of service, *CUSTOMER satisfaction, *COMPETITIVE advantage in business, *ECONOMIC development projects, *TOURISM, ANALYTIC hierarchy process

Creating airlines' innovation: linking employees' perspective of service quality, intellectual capital and innovation performance.

Authors: Chen, Fang-Rong Lu, Min-Yen Ko, Wen-Hwa et al.

Source: Technology Analysis & Strategic Management. Dec2025, Vol. 37 Issue 12, p3530-3546. 17p.

Subject Terms: *QUALITY of service, *INTELLECTUAL capital, *AIRLINE industry, *HUMAN capital, *COVID-19, *TECHNOLOGICAL innovations, *ABSORPTIVE capacity (Economics), *JOB performance

Which has a greater impact on brand satisfaction, human service or robot service as a waiter/waitress in the restaurant industry?

Authors: Hwang, Jinsoo Choe, Ja Young Joo, Kyu-Hyeon et al.

Source: Technology Analysis & Strategic Management. Dec2025, Vol. 37 Issue 12, p3451-3465. 15p.

Subject Terms: *BRAND loyalty, *QUALITY of service, *RESTAURANTS, *CUSTOMER services, *BRANDING (Marketing), *SERVICE industries workers, *DATA analysis, SOCIAL interaction

SERVQUAL Model Dalam Memulihkan Kepuasan Mahasiswa Politeknik di Kota Medan pada Post Pandemic World.

Authors: Nugroho, Ngajudin Ciamas, Elserra Siemin Hutabarat, Fauzi Akbar Maulana

Source: Jurnal Nusantara Aplikasi Manajemen Bisnis. okt2025, Vol. 10 Issue 2, p425-434. 10p.

Subject Terms: *QUALITY of service, *COVID-19 pandemic, COLLEGE facilities, EDUCATIONAL quality, TECHNICAL institutes, STUDENT attitudes, HIGHER education, CITIES & towns

Geographic Terms: MEDAN (Indonesia)

Chatbots Versus Customer Service Agents: A Comparative Evaluation of Shopee Virtual Assistant's Dimensions and Satisfaction as Perceived by Users.

Authors: Raborar, Jackie Lou M. Dalipe, Jobelle Zyrell Grace San Jose, Deion Carlos C. et al.

Source: Review of Integrative Business & Economics Research. 2025, Vol. 14 Issue 4, p289-307. 19p.

Subject Terms: *CUSTOMER satisfaction, *QUALITY of service, *CUSTOMER services, CHATBOTS, SATISFACTION

Optimal lot-sizing and service level weighting in sequential multi-attribute global transportation service procurement.

Authors: Kong, Xiang T.R. He, Zhan Yu, Kaize et al.

Source: European Journal of Operational Research. Dec2025, Vol. 327 Issue 3, p1052-1072. 21p.

Subject Terms: *QUALITY of service, *FREIGHT forwarders, *AUCTIONS, *FREIGHT & freightage, *SUPPLY chain management, *LOGISTICS

Strategic channel decisions for the supplier and specialized e‐retailer in the presence of a third‐party marketplace.

Authors: Sun, Shuxiao Hu, Huaqing Ge, Zehui et al.

Source: International Transactions in Operational Research. Nov2025, Vol. 32 Issue 6, p3565-3599. 35p.

Subject Terms: *DIRECT selling, *QUALITY of service, *ONLINE marketplaces, *REFERENCE pricing, *DIRECT costing

BAQoS: A Burst I/O Aware Quality of Service Optimization for Cloud Storage Service.

Authors: Zhao, Jingzhe Li, Yu Yang, Hongzhang et al.

Source: International Journal of Software Engineering & Knowledge Engineering. Oct2025, Vol. 35 Issue 10, p1505-1527. 23p.

Subject Terms: *QUALITY of service, *SCHEDULING, *RESOURCE allocation, CLOUD storage, TRAFFIC patterns

Does Open Government Data Improve Public Service Quality? A Quasi-Natural Experiment Based on the Launch of Open Government Data Platforms in China.

Authors: Hu, Zhen Sun, Ping

Source: Public Performance & Management Review. Oct2025, p1-27. 27p. 3 Illustrations.

Subject Terms: *QUALITY of service, TRANSPARENCY in government, POLITICAL participation, PANEL analysis, COMPARATIVE studies

Geographic Terms: CHINA

Does supplier-customer organizational culture similarity improve supplier service quality: the moderating roles of supplier innovation capability and product diversity.

Authors: Wei, Shaobo Xiao, Lulong Chen, Xiayu

Source: International Journal of Physical Distribution & Logistics Management. 2025, Vol. 55 Issue 9, p979-1013. 35p.

Subject Terms: *CORPORATE culture, *QUALITY of service, *INNOVATION management, *REGRESSION analysis, *SUPPLIER relationship management, *PRODUCT differentiation

Geographic Terms: CHINA

Online Satisfaction and Hotel Booking Intentions: An Information System Success Model Perspective.

Authors: Ahmad, Khalil Sharma, Bhuvanesh Kumar

Source: Journal of Quality Assurance in Hospitality & Tourism. 2025, Vol. 26 Issue 6, p1161-1193. 33p.

Subject Terms: *QUALITY of service, *HOTEL management, *DATA integrity, *TRAVEL agents, *CONSUMER behavior, SATISFACTION, USER-centered system design

ANOVA-Based Analysis of the Effect of Healthqual Dimensions on Customer Satisfaction in Healthcare Facility XYZ's Market Segments.

Authors: Pundhiningtyas, Haninda Utami, Whidya Teofilus

Source: Journal Research of Social Science, Economics & Management. Oct2025, Vol. 5 Issue 3, p3796-3809. 14p.

Subject Terms: *CUSTOMER satisfaction, *QUALITY of service, *MARKET segmentation, *HEALTH facilities, *ANALYSIS of variance, PATIENTS' attitudes

Assessing patient satisfaction in healthcare: Integrating ratings of service attributes and BERT-based analysis of comments.

Authors: Lu, Lin Hu, Qiong Walter, Zhiping et al.

Source: International Journal of Engineering Business Management. 11/5/2025, Vol. 17, p1-17. 17p.

Subject Terms: *QUALITY of service, *EMPIRICAL research, *INTERPERSONAL relations, *MEDICAL care, PATIENT satisfaction, DEEP learning, THEMATIC analysis, EVALUATION methodology

The Effects of Age on the Performance of Hotels: Does an Historical Effect Exist?

Authors: Tang, Khoa D. B. O'Neill, John W.

Source: Cornell Hospitality Quarterly. Nov2025, Vol. 66 Issue 4, p413-435. 23p.

Subject Terms: *QUALITY of service, HOSPITALITY studies

Geographic Terms: UNITED States

A Cross-Cultural Research on Natural Tourists' Behavioral Intentions.

Authors: Li, Chieh-Lu Yu, Hungchih Alvin Liu, Keng Yu et al.

Source: Leisure Sciences. 2025, Vol. 47 Issue 8, p2157-2180. 24p.

Subject Terms: *QUALITY of service, *PUBLIC opinion, CROSS-cultural studies, TOURISTS, CHINESE people, ATTITUDE (Psychology), ETHNIC groups

Geographic Terms: TAIWAN

Can service technologies make you feel justice like human agents?

Authors: Kwon, Ahmin Chung, Lana Namkung, Young

Source: Journal of Services Marketing. 2025, Vol. 39 Issue 7, p864-879. 16p.

Subject Terms: *QUALITY of service, *CUSTOMER satisfaction, *CUSTOMER services, PROCEDURAL justice, SOCIAL justice, ATTITUDE change (Psychology)

From static to smart: AI-generated dynamic scales for contextual marketing measurement.

Authors: Kuppelwieser, Volker Rosenbaum, Mark S.

Source: Journal of Services Marketing. 2025, Vol. 39 Issue 7, p787-799. 13p.

Subject Terms: *ARTIFICIAL intelligence, *QUALITY of service, *MARKETING effectiveness, TEST validity, MEASURING instruments, CALIBRATION