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    Evaluating the Effectiveness of Open Source Chatbots for Customer Support

    Authors: Dacic, Fabian Eriksson Sepúlveda, Fredric

    Subject Terms: chatbot, machine learning, software framework, software library, language model, artificial intelligence, customer support, medicine, COVID-19, ChatterBot, Botkit, Natural JavaScript library, DialoGPT, Rasa, natural language processing, Computer Sciences, Datavetenskap (datalogi)

    File Description: application/pdf

    Availability: http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-121740

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