Výsledky vyhľadávania - "Customer satisfaction"

HOW DOORDASH WON THE DELIVERY WARS.

Autori: DEL REY, JASON (AUTHOR)

Zdroj: Fortune. Dec2025/Jan2026, Vol. 192 Issue 3, p52-59. 8p. 2 Color Photographs, 1 Graph.

Predmety: *CUSTOMER satisfaction, *MARKET share, *LOCAL delivery services, *CHIEF executive officers, *CONTINUOUS improvement process, *LOGISTICS

Geografický termín: UNITED States

Korporácia: DOORDASH Inc.

Paying with points versus delaying redemption: How payment methods shape satisfaction and return intentions.

Autori: Boman, Laura¹ (AUTHOR) lboman@kennesaw.edu

Zdroj: International Journal of Market Research. Sep2025, Vol. 67 Issue 5, p518-524. 7p.

Predmety: *CUSTOMER loyalty programs, *CUSTOMER satisfaction, *LOYALTY, *PAYMENT, *CONSUMER behavior, SELF-perception, REWARD (Psychology)

Request prompt response in same-day delivery problem with drone resupply.

Autori: Xiao, Jianhua Chen, Liang Niu, Yunyun a ďalší

Zdroj: International Journal of Production Research. Jul2025, Vol. 63 Issue 13, p4845-4863. 19p.

Predmety: *CUSTOMER satisfaction, *EXPRESS service (Delivery of goods), *DRONE aircraft delivery, *CONSUMERS, POPULARITY

Customised product design optimisation considering module synergy effects and expert preferences.

Autori: He, Zhen Han, Mengyuan He, Shuguang

Zdroj: International Journal of Production Research. Jan2025, Vol. 63 Issue 1, p148-170. 23p.

Predmety: *CUSTOMER satisfaction, *CONSUMER preferences, *LAPTOP computers, COST functions, PROSPECT theory

Is authenticity needed in service-sales ambidexterity? Examination of employees and customers' responses.

Autori: Tremblay, Michel¹ (AUTHOR) michel.tremblay@hec.ca

Zdroj: Journal of Personal Selling & Sales Management. Mar2025, Vol. 45 Issue 1, p24-44. 21p.

Predmety: *CONSUMER behavior, *CUSTOMER satisfaction, *CONSUMERS, AMBIDEXTERITY, CITIZENSHIP

Selection of chromosome segment substitution lines with reduced grain chalkiness without yield penalty in rice.

Autori: Hirofumi Fukuda Akari Fukuda Yasunori Nonoue a ďalší

Zdroj: Breeding Science. 2025, Vol. 75 Issue 2, p79-84. 5p.

Predmet: Germplasm, Customer satisfaction, Cultivars, Chromosomes, Percentiles

Measuring Customer Experience in E-Retail.

Autori: Pires, Paulo Botelho Perestrelo, Beatriz Martins Santos, José Duarte

Zdroj: Administrative Sciences (2076-3387). Nov2025, Vol. 15 Issue 11, p434. 33p.

Predmety: *CUSTOMER experience, *CUSTOMER satisfaction, *CUSTOMER relations, *ELECTRONIC commerce, *CUSTOMER loyalty

Synthesizing customer satisfaction and loyalty through contractors' service quality and brand image.

Autori: Win, Chu Chu Myat Thwe Dodanwala, Tharindu C. Santoso, Djoen San

Zdroj: Engineering Construction & Architectural Management (09699988). 2025, Vol. 32 Issue 11, p7887-7906. 20p.

Predmety: *CUSTOMER satisfaction, *CUSTOMER loyalty, *CONSTRUCTION industry, *QUALITY of service, *BRAND image, STRUCTURAL equation modeling

Geografický termín: MYANMAR

Happy to see your benefit go: the impact of reductions in peers' benefits on consumers' loyalty program satisfaction.

Autori: Mu, Yumei Givi, Julian He, Stephen X.

Zdroj: European Journal of Marketing. 2025, Vol. 59 Issue 12, p2763-2787. 25p.

Predmety: *CUSTOMER loyalty programs, *CUSTOMER satisfaction, *MARKETING strategy, INCENTIVE (Psychology), COUNTERFACTUALS (Logic), BYSTANDER effect (Psychology)

STRENGTHEN SERVICE QUALITY ENHANCE CUSTOMER SATISFACTION AND LEISURE BENEFITS IN THE TOURISM INDUSTRY.

Autori: Ying-Yen, Liu^1,2,3 cjcuyyliu@gmail.com

Zdroj: International Journal of Organizational Innovation. Oct2025, Vol. 18 Issue 2, p130-141. 12p.

Predmety: *QUALITY of service, *CUSTOMER satisfaction, *COMPETITIVE advantage in business, *ECONOMIC development projects, *TOURISM, ANALYTIC hierarchy process

Exploring Co-Creation Experiences and Crowding in Theme Parks: A Comparative Study of Generation Y and Generation Z Visitors.

Autori: Luo, Hui Liang, Zengxian Sun, Jie

Zdroj: Leisure Sciences. Nov2025, p1-22. 22p. 2 Illustrations.

Predmety: *CUSTOMER satisfaction, *AMUSEMENT parks, *MILLENNIALS, GENERATION Z, USER-centered system design, COLLECTIVE behavior, INTENTION

Geografický termín: ZHUHAI (China), CHINA

Fasilitas Usaha dan Harga Berperan Penting Untuk Meningkatkan Kepuasan dan Loyalitas Pelanggan Kopi di Kota Tangerang.

Autori: Alyanti, Futrie Khusaini Jamalus

Zdroj: Jurnal Nusantara Aplikasi Manajemen Bisnis. okt2025, Vol. 10 Issue 2, p580-595. 16p.

Predmety: *CUSTOMER satisfaction, *LOYALTY, *BRAND image, *PRICES, *QUANTITATIVE research, *FACILITIES, CITIES & towns, COFFEE

Reputación corporativa y eCBO: explorando el rol moderador del amor de marca en la industria del automóvil.

Alternate Title: Corporate Reputation and eWOM: exploring the moderating role of brand love on the automobile industry.

Autori: Hashem, Mohamad Alnsour, Muhammed S. Ruiz-Mafe, Carla a ďalší

Zdroj: Retos, Revista de Ciencias Administrativas y Económicas. oct2025-mar2026, Vol. 15 Issue 30, p293-309. 17p.

Predmety: *AUTOMOBILE industry, *CUSTOMER satisfaction, *CONSUMER psychology, *CORPORATE image, *WORD of mouth advertising, *CONSUMER attitudes, *BRAND loyalty, STRUCTURAL equation modeling

Crunch Time Conundrum: Unveiling the Impacts of Perceived Crunch and Perceived Game Quality on Consumer Satisfaction.

Autori: Ong, Harvey T. Sun, Hart Gabriel Y. Robles, Angel Adriano a ďalší

Zdroj: Review of Integrative Business & Economics Research. 2025, Vol. 14 Issue 4, p516-531. 16p.

Predmety: *CUSTOMER satisfaction, *DATA analysis, *VIDEO game industry, VIDEO games, RESEARCH personnel, VIDEO game design, GAMES

Chatbots Versus Customer Service Agents: A Comparative Evaluation of Shopee Virtual Assistant's Dimensions and Satisfaction as Perceived by Users.

Autori: Raborar, Jackie Lou M. Dalipe, Jobelle Zyrell Grace San Jose, Deion Carlos C. a ďalší

Zdroj: Review of Integrative Business & Economics Research. 2025, Vol. 14 Issue 4, p289-307. 19p.

Predmety: *CUSTOMER satisfaction, *QUALITY of service, *CUSTOMER services, CHATBOTS, SATISFACTION

Examining the Impact of Price Fairness on Customer Satisfaction and the Relationship between Customer Satisfaction and Customer Loyalty in the Context of Revenue Management Practices.

Autori: Subying, Chatarin Yoopetch, Chanin

Zdroj: Review of Integrative Business & Economics Research. 2025, Vol. 14 Issue 4, p1-14. 14p.

Predmety: *CUSTOMER satisfaction, *CUSTOMER loyalty, *REVENUE management, *PRICES, SATISFACTION

Apparel Live Selling on Facebook: The Mediating Role of Satisfaction on Gen Z's Repurchase Intention.

Autori: Peralta, Angelika Denise G. De Leon, Jonathan B. Manuel, John Francis M. a ďalší

Zdroj: Review of Integrative Business & Economics Research. 2025, Vol. 14 Issue 4, p15-27. 13p.

Predmety: *CUSTOMER satisfaction, *CLOTHING industry, *CONSUMERS, *CUSTOMER loyalty, STRUCTURAL equation modeling, SATISFACTION

Customer satisfaction as mediator in the relationship between higher education service quality and student customer loyalty.

Autori: Kaulu, Byrne Nakalinda, Abby Zya, Esa a ďalší

Zdroj: European Journal of Management Studies. 2025, Vol. 30 Issue 3/4, p287-300. 14p.

Predmety: *CUSTOMER satisfaction, *QUALITY of service, HIGHER education, RETENTION of college students, MEDIATION (Statistics), STRUCTURAL equation modeling

Newsvendor stockouts and option discriminability.

Autori: Leppänen, Ilkka¹ (AUTHOR) ilkka.j.leppanen@aalto.fi

Zdroj: European Journal of Operational Research. Oct2025, Vol. 326 Issue 1, p111-123. 13p.

Predmety: *PROFIT margins, *CUSTOMER satisfaction, *DECISION making, *STATISTICAL decision making, *NEWSVENDOR model, *INVENTORY shortages, COGNITION

Corporate social responsibility, customer satisfaction, and trust in the restaurant industry.

Autori: Ghaderi, Zahed Omidvar, Mohammad Sadegh Hosseini, Seyeadasaad a ďalší

Zdroj: Journal of Foodservice Business Research. 2025, Vol. 28 Issue 6, p1215-1246. 32p.

Predmety: *CUSTOMER satisfaction, *SOCIAL responsibility of business, *LOYALTY, *STAKEHOLDER analysis, *RESTAURANTS, TRUST