Search Results - "CITIZEN satisfaction"

Rural Citizen Satisfaction With Drinking Water Supply: Public Policy Imperatives for a South African Municipality.

Authors: Mpisane, Sinethemba B. Murwirapachena, Genius

Source: Journal of Public Affairs (14723891). Nov2025, Vol. 25 Issue 4, p1-13. 13p.

Subject Terms: *WATER supply, *SUSTAINABLE development, *GOVERNMENT policy, CITIZEN satisfaction, SOUTH Africans, RURALITY

Reviews & Products: SUSTAINABLE Development Goals (United Nations)

The uninformed budge yet the misinformed buck: performance information and citizen satisfaction.

Authors: Li, Zhengyan¹ (AUTHOR) zl22@hku.hk

Source: Public Management Review. Nov2025, Vol. 27 Issue 11, p2514-2537. 24p.

Subject Terms: *PUBLIC administration, *DISCLOSURE, *QUALITY of service, *QUESTIONNAIRES, CITIZEN satisfaction, CITIZENS, ENVIRONMENTAL reporting

Geographic Terms: UNITED States

A digital bridge for citizen-government interactions and problem resolutions.

Authors: Gudapalli, Karuna Yerramiya, Shaik Mahammed Haneef Kolaparthi, Prabhanjana Guptha et al.

Source: AIP Conference Proceedings. 2025, Vol. 3361 Issue 1, p1-8. 8p.

Subject Terms: *MACHINE learning, *CITIZEN satisfaction, *PROBLEM solving, *DIGITAL technology, *POLITICAL participation, *COMMUNICATION policy, *PUBLIC services, *ORGANIZATIONAL governance

Citizen Satisfaction and Traffic Police: Theoretical, Managerial, and Policy Implications of Using a Telegram Channel.

Authors: De Matteis, Fabio Blasi, Silvia Striani, Fabrizio et al.

Source: Administration & Society. Aug2025, Vol. 57 Issue 7, p942-968. 27p.

Subject Terms: *SUPERVISION, CITIZEN satisfaction, TRAFFIC police, TRUST, SOCIAL status, COMMUNITY support, STRUCTURAL equation modeling

Reviews & Products: TELEGRAM (Web resource)

STAGES OF AUTOMATING PENSION DETERMINATION IN AZERBAIJAN.

Alternate Title: AZƏRBAYCANDA PENSİYA TƏYİNATININ AVTOMATLAŞDIRILMASI MƏRHƏLƏLƏRİ.
ЭТАПЫ АВТОМАТИЗАЦИИ НАЗНАЧЕНИЯ ПЕНСИЙ В АЗЕРБАЙДЖАНЕ

Authors: Suleymanov, Elchin Bahman Rahimli, Aysel Huseyn

Source: Audit (2616-4310). 2025, Issue 3, p32-43. 12p.

Subject Terms: *TECHNOLOGICAL innovations, *DATA integrity, *SOCIAL security, *REFORMS, CITIZEN satisfaction

The Influence of Community Satisfaction Index on Investment Realization at the Investment and One-Stop Integrated Services Agency of Manado City.

Authors: Sugawa, Sri Indriani Masinambow, Vecky A. J. Walewangko, Een N.

Source: Journal Research of Social Science, Economics & Management. 2025, Vol. 5 Issue 1, p2675-2682. 8p.

Subject Terms: *QUALITY of service, *RESOURCE allocation, *QUANTITATIVE research, CITIZEN satisfaction, CITIES & towns, CUSTOMER service management, PUBLIC services

From Expectation and Participation to Satisfaction: The Moderating Role of Perceived Government Responsiveness in Digital Government.

Authors: Mo, Hongjing Beh, Loo-See

Source: Administrative Sciences (2076-3387). Sep2025, Vol. 15 Issue 9, p364. 21p.

Subject Terms: *QUALITY of service, *GOVERNMENT accountability, CITIZEN satisfaction, POLITICAL participation, INTERNET in public administration, PROVINCES

Geographic Terms: GUANGDONG Sheng (China)

Socioeconomic Disparities, Service Equity, and Citizen Satisfaction: Cross‐National Evidence.

Authors: Song, Miyeon An, Seung‐Ho Yang, Sun Gue

Source: Public Administration Review. Jul/Aug2025, Vol. 85 Issue 4, p973-988. 16p.

Subject Terms: *INCOME, *PROFESSIONS, CITIZEN satisfaction, SOCIOECONOMIC disparities in health, EDUCATIONAL outcomes, SCHOLARLY method, COMPARATIVE studies

e-Government initiatives in Egypt: evaluating effectiveness and implementation challenges.

Authors: Hassan, Noha¹ (AUTHOR) noha.hassan@ngu.edu.eg

Source: Future Business Journal. 9/15/2025, Vol. 11 Issue 1, p1-16. 16p.

Subject Terms: *DIGITAL transformation, PUBLIC services, CITIZEN satisfaction, DIGITAL technology, INTERNET in public administration

Leveraging Citizen Data to Improve Public Services and Measure Progress Toward Sustainable Development Goal 16.

Authors: Fraisl, Dilek Neves, Mariana Seidu, Omar et al.

Source: Sustainable Development. Aug2025, Vol. 33 Issue 4, p5968-5982. 15p.

Subject Terms: *POOR communities, *SUSTAINABLE development, *PUBLIC opinion polls, *DATA analysis, CITIZEN satisfaction, TRANSPARENCY in government, ACQUISITION of data, PUBLIC services

Geographic Terms: GHANA

Reviews & Products: SUSTAINABLE Development Goals (United Nations)

Resolving the Effectiveness–Efficiency Paradox in AI‐Enabled Public Services: Insights From the Resource‐Based View and Public Value Theory.

Authors: Rulandari, Novianita Silalahi, Andri Dayarana K.

Source: Journal of Public Affairs (14723891). Aug2025, Vol. 25 Issue 3, p1-23. 23p.

Subject Terms: *JOB satisfaction, *RESOURCE-based theory of the firm, *ECONOMIC efficiency, *ARTIFICIAL intelligence, *VALUE (Economics), CITIZEN satisfaction, PUBLIC services

Revisiting police legitimacy: exploring determinants beyond performance, procedural justice, public satisfaction, and its practices.

Authors: Adhikara, Rio Putranto, Panji Yugo

Source: Policing & Society. Oct2025, p1-17. 17p. 1 Illustration.

Subject Terms: *POLICE legitimacy, *CITIZEN satisfaction, *SOCIAL context, *INDONESIANS, *PROCEDURAL justice, *LEGITIMACY of governments, *PUBLIC safety, *POWER (Social sciences)

Geographic Terms: INDONESIA

Dominant Party Affiliation and Perceived Institutional Performance: Evidence from Local Governance in Algeria.

Authors: Barka, Zine Benstead, Lindsay

Source: Journal of the Middle East & Africa. Oct-Dec2025, Vol. 16 Issue 4, p313-332. 20p.

Subject Terms: *POLITICAL parties, *CITIZEN satisfaction, *POLITICAL affiliation, *MUNICIPAL government, *MIXED methods research, *AUTHORITARIANISM, *PUBLIC sector

Geographic Terms: ALGERIA

Gauging the Impacts of Performance Information Disclosure on Citizen Satisfaction: Quasi‐Experimental Evidence From China.

Authors: Liu, Weixing Tang, Xiao Pan, Yuxin

Source: Public Administration. Jun2025, p1. 19p. 4 Illustrations.

Subject Terms: *DISCLOSURE, *INFORMATION-seeking behavior, *GOVERNMENT accountability, CITIZEN satisfaction, DIGITAL technology, SATISFACTION

Geographic Terms: CHINA

Does not‐for‐profit corporatization of local public services improve performance?

Authors: Alonso, José M. Andrews, Rhys

Source: Journal of Policy Analysis & Management. Spring2025, Vol. 44 Issue 2, p612-631. 20p.

Subject Terms: *CORPORATIZATION, *NONPROFIT organizations, *QUALITY of service, CITIZEN satisfaction, PUBLIC housing, MUNICIPAL services, SUSTAINABILITY

Citizen Satisfaction, Community Attachment, and their Engagement in Coproduction: A Survey Study in China.

Authors: Wu, Xiaolin Gong, Yuxin Li, Yanwei

Source: Public Performance & Management Review. May2025, p1-25. 25p. 1 Illustration.

Subject Terms: *PUBLIC administration, *QUESTIONNAIRES, CITIZEN satisfaction, MUNICIPAL services, EAST Asians, COLLECTIVE action, SOCIAL cohesion, PARTICIPATION

Geographic Terms: CHINA

Kamu Hizmetlerinin Dijitalleşmesinde Lider Ülkeler; Estonya, Singapur, Birleşik Krallık, Norveç ve Güney Kore İncelemesi.

Alternate Title: Leading Countries in Digitalization of Public Services; Review of Estonia, Singapore, United Kingdom, Norway and South Korea.

Authors: DEMİRKIRAN, Senem¹ senemdemirkiran@klu.edu.tr

Source: Akdeniz University Faculty of Economics & Administrative Sciences Faculty Journal / Akdeniz Universitesi Iktisadi ve Idari Bilimler Fakultesi Dergisi. may2025, Vol. 25 Issue 1, p43-59. 17p.

Subject Terms: *ADMINISTRATIVE efficiency, PUBLIC services, CITIZEN satisfaction, DEVELOPING countries, GOVERNMENT report writing

Performance information, expectations and satisfaction with public service delivery in the context of co-production initiatives.

Authors: van der Voet, Joris van den Bekerom, Petra

Source: Public Management Review. Apr2025, Vol. 27 Issue 4, p1157-1178. 22p.

Subject Terms: CITIZEN satisfaction, PUBLIC services, SATISFACTION, CITIZENS, PRIMARY education

A dynamic study of citizen satisfaction: replicating and extending Van Ryzin's "testing the expectancy disconfirmation model of citizen satisfaction with local government".

Authors: Favero, Nathan Walker, Richard M. Zhang, Jiasheng

Source: Public Management Review. Jun2025, Vol. 27 Issue 6, p1588-1606. 19p.

Subject Terms: *QUALITY of service, CITIZEN satisfaction, CITIZEN attitudes, SATISFACTION, CITIZENS

Non-clinical factors and citizens' satisfaction: A way to improve the quality of health systems.

Authors: Fernández-Pérez, Ángel Sánchez, Ángeles

Source: International Journal of Healthcare Management. Apr2025, Vol. 18 Issue 1, p54-62. 9p.

Subject Terms: CITIZEN satisfaction, PATIENT satisfaction, SATISFACTION, CITIZENS, LEAST squares