Výsledky vyhľadávania - "CHATBOTS"

JUDGMENTAL BOT: CONVERSATIONAL AGENTS IN ONLINE MENTAL HEALTH SCREENING.

Autori: Raimi, Ryan Kim, Antino Ayabakan, Sezgin a ďalší

Zdroj: MIS Quarterly. Dec2025, Vol. 49 Issue 4, p1319-1356. 38p. 4 Color Photographs, 10 Charts.

Predmety: CHATBOTS, MENTAL health screening, CONVERSATION, JUDGMENT (Psychology), MENTAL health, SOCIAL stigma, PERCEPTION (Philosophy)

AI's Impact on Mental Health.

Autori: Shein, Esther¹ (AUTHOR) eshein@shein.net

Zdroj: Communications of the ACM. Dec2025, Vol. 68 Issue 12, p14-16. 3p.

Predmety: CHATBOTS, HUMAN-artificial intelligence interaction, MENTAL health, STRESS management, PSYCHOTHERAPY, HEALTH self-care

How Do You Measure AI?

Autori: Kugler, Logan¹ (AUTHOR) logankugler@gmail.com

Zdroj: Communications of the ACM. Apr2025, Vol. 68 Issue 4, p15-17. 3p.

Predmety: *ARTIFICIAL intelligence, *STANDARDS, CHATBOTS, MEASUREMENT

The Impact of Personalization on Perceived Uniqueness Neglect in Medical Chatbots: The Mediating Role of Perceived Competence and Empathy.

Autori: Alsaad, Abdallah Alanezi, Shadaid Kayed B. Melhim, Loai

Zdroj: International Journal of Human-Computer Interaction. Nov2025, p1-14. 14p. 1 Illustration.

Predmety: EMPATHY, CHATBOTS, USER experience, WEB personalization, STEREOTYPE content model

Unveiling Customer Expectations of Chatbot Interactions: A Systematic Literature Review and Research Agenda.

Autori: Castillo, Daniela Farrugia Caruana, Lawrence

Zdroj: International Journal of Human-Computer Interaction. Nov2025, p1-28. 28p. 5 Illustrations.

Predmety: *EXPECTATION (Psychology), *CUSTOMER experience, *CONSUMER attitudes, CHATBOTS, INTELLIGENT personal assistants

Designing Authentic Customer-Chatbot Interactions: A Necessary Condition Analysis of Emotional Intelligence and Anthropomorphic Features in Human-Computer Interaction.

Autori: Khan, Md Irfanuzzaman Tarofder, Arun Kumar Gopinathan, Sharmini a ďalší

Zdroj: International Journal of Human-Computer Interaction. Dec2025, Vol. 41 Issue 23, p15179-15196. 18p.

Predmety: *HUMAN-computer interaction, EMPATHY, CHATBOTS, EMOTIONAL intelligence, THEORY of mind, SINCERITY

Engagement of Parents with the Aurora Child Health Chatbot: A Conversation Log Analysis Study.

Autori: Liebetrau, Diana Densmore, Melissa Nunes, Francisco

Zdroj: International Journal of Human-Computer Interaction. Dec2025, Vol. 41 Issue 23, p15056-15069. 14p.

Predmety: *INSTANT messaging, CHATBOTS, CHILDREN'S health, PUBLIC health, CONVERSATION analysis, FAMILY communication, TEXT mining, SATISFACTION

Designing Chatbots for Misinformation Correction: Examining the Roles of Chatbot Expertise and Anthropomorphism.

Autori: Ho, Shirley S. Wijaya, Stanley A. Ou, Mengxue

Zdroj: International Journal of Human-Computer Interaction. Dec2025, Vol. 41 Issue 23, p14818-14832. 15p.

Predmety: *HUMAN-computer interaction, *ARTIFICIAL intelligence, *EXPERTISE, CHATBOTS, ANTHROPOMORPHISM, TRUST, ATTITUDE change (Psychology), ACCURACY of information

Use of Chatbots in Human Resource Management for More Efficient Knowledge Sharing – Systematic Literature Review.

Autori: Bernik, Nejc Šprajc, Polona

Zdroj: Organizacija. Dec2025, Vol. 58 Issue 4, p388-400. 13p.

Predmety: *KNOWLEDGE management, *PERSONNEL management, *INFORMATION sharing, CHATBOTS, GENERATIVE artificial intelligence, DIGITAL learning

When chatbots cause trouble: how agent type and conversation style shape consumer responses to service failures.

Autori: Kuanr, Abhisek Moharana, Tapas Ranjan Yan, Min a ďalší

Zdroj: European Journal of Marketing. 2025, Vol. 59 Issue 12, p2788-2839. 52p.

Predmety: *CONSUMER behavior, *QUALITY of service, CHATBOTS, PSYCHOLOGICAL distress, COMMUNICATION styles

Promoting pro-environmental behaviour spillover through chatbots.

Autori: Majid, Gilang Maulana Tussyadiah, Iis Kim, Yoo Ri a ďalší

Zdroj: Journal of Sustainable Tourism. Nov2025, Vol. 33 Issue 11, p2440-2458. 19p.

Predmety: *ARTIFICIAL intelligence, *NUDGE theory, ENVIRONMENTAL psychology, CHATBOTS, TOURIST attractions

Uncovering the Results of AI Chatbot Use in the Public Sector: Evidence from US State Governments.

Autori: Chen, Tzuhao Gasco-Hernandez, Mila

Zdroj: Public Performance & Management Review. 2025, Vol. 48 Issue 6, p1331-1356. 26p.

Predmety: *ARTIFICIAL intelligence, *EMPIRICAL research, *PUBLIC sector, *TECHNOLOGICAL innovations, *DIGITAL transformation, CHATBOTS, DISCOURSE

Geografický termín: UNITED States

How Conversational Contingency Shapes Trust in Human-AI Interaction: Evidence from a Two-Wave Mediation Study.

Autori: Cao, Bolin Wen, Chuanqin Zhang, Renwen

Zdroj: Journal of Broadcasting & Electronic Media. Oct2025, Vol. 69 Issue 4, p398-417. 20p.

Predmety: *ARTIFICIAL intelligence, CHATBOTS, HUMAN-artificial intelligence interaction, TRUST, CONVERSATION, PERCEPTION (Philosophy)

The Depolarizing Effect of AI Chatbots: Effects of Interactive News on Belief Perseverance and Information Seeking.

Autori: Jennings, Freddie J. Dehnert, Marco Purintun, Nicholas

Zdroj: Journal of Broadcasting & Electronic Media. Oct2025, Vol. 69 Issue 4, p418-436. 19p.

Predmety: *ARTIFICIAL intelligence, *INFORMATION-seeking behavior, *POLITICAL news coverage, CHATBOTS, POLARIZATION (Social sciences), HUMAN-artificial intelligence interaction, PARTISANSHIP

Customer experience and chatbots disruption: current landscape and research needs.

Alternate Title: 客户体验与聊天机器人颠覆：绘制现状图谱与未来研究方向

Autori: Farjas, Cristina Herrando, Carolina Melero-Polo, Iguácel

Zdroj: Service Industries Journal. Oct2025, p1-34. 34p. 3 Illustrations.

Predmety: *CUSTOMER experience, *ARTIFICIAL intelligence, CHATBOTS, EVIDENCE gaps

Gendered AI in banking services: the influence of financial chatbots' gender on consumer behaviour.

Autori: Roozen, Irene Raedts, Mariet Claeys, Christel a ďalší

Zdroj: International Journal of Bank Marketing. 2025, Vol. 43 Issue 6, p1231-1251. 21p.

Predmety: *ARTIFICIAL intelligence, *CONSUMER behavior, *FINANCIAL services industry, CHATBOTS, PERCEPTION (Philosophy)

Enhancing service quality in the insurance industry with AI-powered humanoid chatbots.

Autori: Patil, Kanchan Pranay Kulkarni, Mugdha Shailendra Hudnurkar, Manoj

Zdroj: TQM Journal. 2025, Vol. 37 Issue 8, p2345-2371. 27p.

Predmety: *ARTIFICIAL intelligence, *CUSTOMER experience, *INSURANCE companies, *QUALITY of service, *CUSTOMER services, CHATBOTS, TECHNOLOGY Acceptance Model, ANTHROPOMORPHISM

Tell Me How to Prompt! Healthcare Chatbots Response to Emotional Prompts for Enhanced Services. Review and Propositions.

Autori: Mileti, Antonio de Cosmo, Lucrezia Maria Piper, Luigi a ďalší

Zdroj: Journal of Economic Surveys. Dec2025, Vol. 39 Issue 5, p2272-2283. 12p.

Predmety: *INTERPERSONAL communication, *ARTIFICIAL intelligence, *MEDICAL care, CHATBOTS, EMPATHY, PROMPTS (Psychology), INFORMATION needs

Big five personality traits and communication skills as the predictors of oral communication performance in chatbot-human interaction in a second language.

Autori: Çakmak, Fidel¹ (AUTHOR) fidel.cakmak@alanya.edu.tr

Zdroj: Behaviour & Information Technology. Nov2025, p1-17. 17p.

Predmety: *HUMAN-computer interaction, ORAL communication, CHATBOTS, COMMUNICATIVE competence, SECOND language acquisition, FIVE-factor model of personality

Integrating a Custom Chatbot Into Higher Education: From Passive to Interactive E-Learning.

Autori: Chen, Jamie M. Zhang, Limin Pengnate, Supavich (Fone) a ďalší

Zdroj: Journal of Information Systems Education. Fall2025, Vol. 36 Issue 4, p384-399. 16p.

Predmety: HIGHER education, CHATBOTS, EDUCATIONAL outcomes, TECHNOLOGY Acceptance Model, SOCIAL interaction, DIGITAL learning, GENERATIVE artificial intelligence